As the health of our guests and employees and the Tyrolean people is top priority, the Austrian government has decided to reopen the hotels and restaurants not before beginning of April. A new opening date is subject to the epidemiological situation and can't be fixed at this moment in time. Due to this reason, we have decided to not open this winter season. We are opening our hotel again on the 24th of June for our summer season. Therefore a booking for the winter season is not possible.

We will automatically cancel your upcoming reservation free of charge and refund the prepayment, if any made. Should you wish to change your reservation to a later date, please let us know.

Regarding the prepayment, we can offer you two different options of refund:

• Refund by bank transfer / credit card:
  In case you have paid a deposit by bank transfer, you'll receive the credit back to the given account. Should you have made the prepayment by credit card, we kindly ask you to submit your IBAN and BIC, so that the refund can be made by bank transfer as well. A refund by credit card is possible as well if desired. However, our experience has shown that crediting a credit card takes a long time.
• Credit for a new reservation:
  If you like to change your reservation to a later date, we can use the prepayment for the new date.

We really hope that these measures will improve the situation and we are already looking forward to welcoming you again. Should you have any questions, wishes or requests we are very happy to help you.

We would be very happy to welcoming you in summer. Our summer season will be from 24 June 2021 until 26 September 2021. The best way to book is online: onepagebooking.com/pfefferm 
We are also looking forward to your request by phone or by e-mail. For the upcoming summer season the following booking conditions apply:

• standard rate - cancellation free of charge until 8 days prior to arrival
• flexible rate - cancellation free of charge until 3 days prior to arrival

What happens in case of a travel warning?
In case of an active travel warning for your travel period for St.Anton am Arlberg the reservation can be cancelled one day prior to arrival. The prepayment will be refunded.

What are the booking conditions?

• standard rate - cancellation free of charge until 28 days prior to arrival
• flexible rate - cancellation free of charge until 3 days prior to arrival

What happens if a traveler falls ill with Covid-19?

• For this case we recommend to add a travel insurance to your booking as they will then cover the costs. Our partner for travel insurances is "Europäische Reiseversicherung".
• Due to the improved situation, the Europäische Reiseversicherung will not, as of now, classify COVID-19 as a pandemic and therefore as a reason for exclusion in cancellation and travel interruption insurance.
• You'll find all the details here.

  In general the following rules of conduct apply:

• at least 1 meter distance to other persons
• wearing a mouth and nose cover
• refrain from shaking hands and hugs
• hand cleaning several times a day
• s​neezing or coughing in the crook of your arm​
• do not travel at the first sign of illness

Booking & Arrival:

• Remember to pack your face mask: We kindly ask you to bring your own mask. In case you forgot it we also offer them for sale.
• Online Check In: To shorten the check in on site, we kindly ask you to submit the check-in data from home. You'll receive an Online Check-in e-Mail a few days prior to arrival.

Culinary:

• Breakfast and salad buffet: Our breakfast and salad buffet will be at your disposal in the usual quality.
• Wearing a mouth-nose protector: We ask you to wear a mask.
• Disinfect hands: We ask you to disinfect your hands each time you go to the buffet.

Hygiene & Safety:

• Hygiene has always been our top priority: All areas are thoroughly cleaned daily and updated to the latest Hygiene standards accordingly with disinfectant-containing cleaning agents.
• Work with mask or face shield: For your safety, all employees will wear a mask or a face shield. You will still be able to see their genuine smiles from their eyes.
• Disinfectant dispenser: Since you cannot wash your hands everywhere, there are numerous disinfectant dispensers available to you as a guest in the hotel.

Wellness:

• Keep your distance: Please also keep the the general minimum distance of one meter in mind. Our relaxation room offers various possibilities, please keep the distance here as well and if necessary leave a couch in between.
• Maximum number of persons: For each area, there is a different maximum number of persons allowed. You will find a corresponding note on each sauna/steam bath. 

We are complying with all the rules and measures for social conduct stipulated by law and are doing everything to protect your health and safety. However, at the same time, we also want to respond as flexibly as we can regarding any restrictions or easing of restrictions in individual areas. We will therefore be keeping you up-to-date with all measures and reserve the right to continue to make updates and changes as necessary.​

We can be reached at any time in the usual ways:

• by phone: +43 5446 3740
• by e-email: office@zurpfeffermuehle.com

We are looking forward to hearing from you!